Terms of service

Welcome to Luminous Strands! These Terms & Conditions govern your use of our website (www.luminousstrands.com) and the purchase of our products. By accessing our site and making a purchase, you agree to comply with these terms.

2. Eligibility

To use this website, you must be at least 18 years old or have permission from a legal guardian. By placing an order, you confirm that the provided information is accurate.

3. Orders & Payments

• All orders placed through our website are subject to availability and acceptance.

• Prices are listed in USD and may be subject to taxes and shipping fees.

• We accept major credit/debit cards and secure payment methods.

• Luminous Strands reserves the right to cancel or refuse orders due to pricing errors, fraud suspicion, or other valid reasons.

4. Shipping & Delivery

• We ship within the United States and select international locations.

• Delivery times vary based on location and shipping method chosen at checkout.

• We are not responsible for delays caused by external shipping carriers.

5. Returns & Refunds

• We accept returns and exchanges within 14 days of receiving your order, provided the item is unused, unopened, and in original condition.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Refunds will be processed within 7-10 business days after receiving the returned product.

6. Intellectual Property

All content on this website, including logos, product descriptions, images, and graphics, is the property of Luminous Strands. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

Luminous Strands is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

8. Modifications to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: support@luminousstrands.com