Refund policy

1. Returns & Refunds Eligibility

At Luminous Strands, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund within 14 days of receiving your product, provided the following conditions are met:
✔ The item must be unused, unopened, and in its original packaging.
✔ The product must be in the same condition as received.
✔ Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

We do not accept returns on:
✖ Used or opened products.
✖ Items purchased on final sale or clearance.
✖ Digital products or gift cards.

3. How to Initiate a Return

To start a return, please contact our customer support at support@luminousstrands.com with the following details:

• Order number

• Reason for return

• Photos of the product (if applicable)

Once your return is approved, we will provide you with the return address and shipping instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

5. Refund Process

Once we receive your return and inspect the product, we will notify you of the approval or rejection of your refund.
✔ If approved, your refund will be processed within 7-10 business days back to your original payment method.
✔ If rejected, we will notify you with the reason.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of receiving your order.

7. Late or Missing Refunds

If you haven’t received a refund yet:
1️⃣ Check your bank account.
2️⃣ Contact your credit card company (it may take time for refunds to be processed).
3️⃣ If you still have not received your refund, contact us at support@luminousstrands.com.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.

9. Contact Us

For any questions or refund requests, please reach out to:
📧 Email: support@luminousstrands.com